Returns & Exchanges

At Thorn Watch Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless exchange or refund process to ensure your total satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the watch in its original luxury presentation box, including all warranty cards, manuals, and protective films to ensure full refund eligibility.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the condition of the timepiece, your refund or exchange will be processed within 5-7 business days to your original payment method.